Six stats on consumer reaction to COVID-19 advice

A snap poll by CGA reveals the food delivery sector is in line for a boost, while 14% say they will still visit pubs and restaurants as often

18 March 2020
image credit: Marjan Apostolovic/Getty Images

  • More than half (58%) of people aged between 18 and 65 plan to heed the prime minister’s warnings and stop visiting pubs, bars and restaurants.
  • However, 14% said they will continue, or in some cases increase, their visits to show support for the industry.
  • Younger people are less likely to follow the government’s warnings, with approximately 1/3 of under 24s planning not to go out to eat and drink.
  • More than a third (35%) of people said would get food delivered as a result of the government’s advice.
  • This rises to 40% for 21-24 year olds and 38% for 25-34 year olds.
  • One in ten (12%) of consumers claimed they would use click and collect for eating and drinking out.


“For the hospitality sector itself, the results are both good and bad news. They show some people are still willing to go out, but not in anywhere enough numbers to sustain business,” Peter Martin, vice president of CGA, said.

“By not ordering pub and restaurant closures, operators have been left in limbo, without insurance cover if they close, but not enough trade to pay wages, without specific and major Government aid.”

In the retail sector, meanwhile, a survey from Food Spark's colleagues at MCA found that a massive 88% of consumers would begin stockpiling food if the coronavirus outbreak and was seen to impact retailers’ food supplies.

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