- More than half of people (53%) are either currently using, or planning to use, a food delivery service during the coronavirus pandemic.
- However, this means 47% have not ordered delivery and do not plan to, despite 34% of these consumers eating out at least once a week.
- The main reasons cited for not using delivery services include the expense (39%), minimising contact with other people (21%) and a lack of trust of the places preparing food (16%).
- Some 13% of people have ordered delivery from a restaurant or takeaway either for the first time, or more often than usual, in the last two weeks.
- In comparison, only a third (36%) of people said they have used or would use a click’n’collect service from a restaurant or takeaway.
- Nearly two thirds (60%) of 18-34-year-olds have already increased their frequency of delivery, compared to 30% of 35-54-year-olds
- Only 10% of those over the age of 55 have increased their frequency, but 34% plan to do so going forward, which is higher than the 26% figure for 18-34-year-olds
- On a positive note, nearly three quarters (72%) of people who said they had either increased their used of delivery or had used it for the first time in the last two weeks said they would likely continue this behaviour in the future after COVID-19.
Jamie Campbell, chief operating officer at CPL Learning, said: "For many operators takeaway and delivery services will be entirely new to them. They are having to quickly adapt their operations to meet this demand, so considerations and processes need to be put in place that they don't risk damaging their business reputation or more importantly, people’s health."